Shipping Policy

At Zello, we are committed to providing a smooth and reliable shipping experience for our customers across the United States.

Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

• You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Time

• Standard shipping within the USA usually takes 5–10 business days.

• Delivery times may vary depending on your location, shipping carrier, weather conditions, or other unexpected delays.

Shipping Charges

• Shipping charges are calculated at checkout based on your order details and delivery location.

• Any available free shipping offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package status.

Delayed or Lost Packages

Zello is not responsible for delays caused by shipping carriers, incorrect addresses provided by customers, weather conditions, or circumstances beyond our control. If your package appears lost or delayed, please contact us and we will assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee changes after an order has been processed.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will review your request and provide assistance.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team.

Thank you for choosing Zello.